Privacy Policy


Last Updated: 20-September-2024

Effective Date: 3-April-2023



This Privacy Policy describes the policies of SolarSpace Group, Office 1, Technology House, 9 Newton Place, Glasgow G3 7PR email: admin@solarspacegroup.com on the collection, use and disclosure of your information that we collect when you use our website solarspacegroup.com (the “Service”). 


By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.


We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.


PERSONAL DATA WE COLLECT FROM USERS:

Personal data means any information capable of identifying an individual. Users may be asked for identity and contact data such as name, email address, mailing address, telephone number; financial and transaction data, which may include your bank account and payment card details plus details of purchases made by you; profile and usage data, such as feedback and survey responses, your interests and how you use our website and services; marketing and communication data, which may include how you wish to receive marketing communications from us and your communication preferences (contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us). This is not an exhaustive list.

Users may, however, visit our Site anonymously. We will collect personal data from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal data, except that it may prevent them from engaging in certain Site related activities.

SENSITIVE DATA:

We do not collect any Sensitive Data about Users via the website. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

NON-PERSONAL DATA WE COLLECT FROM USERS:

We may collect non-personal data about Users whenever they interact with our Site. Non-personal data may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

HOW WE COLLECT USERS PERSONAL DATA

We may collect personal data from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to a free download, respond to a survey, fill out an enquiry form, give us feedback and in connection with other activities, services, features or resources we make available on our Site. You may also provide data by communicating with us by post, phone, email or in person.

Purposes for processing your personal data

We may collect and use your personal data for the following purposes:

Information you provide helps us respond to your customer service requests and support needs more efficiently.

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

We may use feedback you provide to improve our products and services.

This may include troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.

We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send you information you have agreed to receive about topics we think will be of interest to you.

We may use the email address to send the User information and updates pertaining to their order/contract. It may also be used to respond to their enquiries, questions, and/or other requests.  Users who have become clients, may receive occasional emails that may include company news, updates, related product or service information, special offers etc. If at any time the User would like to unsubscribe from receiving future emails from SolarSpace Group, they can use the Unsubscribe link at the bottom of any of our emails or request to be unsubscribed by sending an email to admin@solarspacegroup.com

HOW WE SHARE YOUR INFORMATION:

We do not sell, trade, or rent Users personal identification information to others. We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:



We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.


We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above (such as Service providers who provide IT and system administration services; Professional advisers including lawyers, bankers, auditors and insurers; Government bodies that require us to report processing activities).


We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. 


RETENTION OF YOUR INFORMATION:

We will only retain your personal data for as long as is necessary for the purposes set out in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We take your privacy very seriously and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.

The data that we collect from you may be transferred to, processed and/or stored at a destination outside the United Kingdom and the European Economic Area (“EEA”). By submitting your personal data, you agree to this. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.


YOUR RIGHTS:

Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand (i) what personal data relating to them is held (ii) for what purpose (iii) how it is collected and used (iv) with whom it is shared (v) where it is located (vi) to object to its processing (vii) to have the data corrected if inaccurate (viii) to take copies of the data and to place restrictions on its processing (ix) to request the deletion of their personal data. These rights are known as Individual Rights under the Data Protection Act 2018 and include the right to:

You can see more about these rights at: ico.org.uk/individual-rights

If you wish to exercise any of the rights set out above, please email us at admin@solarspacegroup.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to quicken our response time.

We aim to respond to all legitimate requests within 31 days. Occasionally it may take us longer than 31 days if your request is particularly complex or if you have made a number of requests. In this case, we will notify you accordingly and keep you regularly updated.


COOKIES:

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy


SECURITY:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.


THIRD PARTY LINKS & USE OF YOUR INFORMATION:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


DATA PROTECTION OFFICER:

If you have any queries or concerns about the processing of your information that is available with us, you may write a letter to our Data Protection Officer at SolarSpace Group, Office 1, Technology House, 9 Newton Place, Glasgow G3 7PR or email: admin@solarspacegroup.com


We will address your concerns in accordance with applicable law.